Privacy Policy

Last Updated: January 26, 2025

At Manuscript Publishing Platform ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information and manuscript content when you use our Service.

By using our Service, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Account Information: Email address, password (encrypted), name
• Billing Information: Payment method details (processed securely by Stripe)
• Profile Information: Any additional information you choose to provide

1.2 Manuscript Content

When you upload manuscripts to our Service, we collect:

• The full text of your manuscript files (.txt, .pdf, .docx)
• Metadata about your manuscripts (file name, upload date, genre, word count)
• Analysis results and AI-generated content

1.3 Usage Data

We automatically collect information about how you interact with the Service:

• Log data (IP address, browser type, device information)
• Usage patterns (features used, time spent, pages visited)
• Performance data (error reports, API response times)

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences
• Analyze usage patterns and improve the Service
• Track conversions and marketing effectiveness

2. How We Use Your Information

2.1 To Provide the Service

• Process and analyze your manuscripts using AI
• Generate editing feedback and marketing materials
• Format manuscripts for publishing (EPUB, PDF)
• Store your manuscripts and analysis results
• Send transactional emails (analysis complete, password reset)

2.2 To Process Payments

• Process subscription payments and one-time charges
• Manage billing and invoicing
• Detect and prevent fraud

2.3 To Improve the Service

• Analyze usage patterns to improve features
• Monitor performance and fix bugs
• Conduct research and development
• Track cost and usage metrics

2.4 To Communicate With You

• Send product updates and feature announcements (opt-out available)
• Provide customer support
• Send billing notifications
• Respond to your inquiries

2.5 For Legal and Security Purposes

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud, abuse, and security threats
• Respond to DMCA takedown notices

3. How We Protect Your Manuscript Content

3.1 Encryption

Your manuscripts are encrypted both in transit (HTTPS/TLS) and at rest (AES-256 encryption) using Cloudflare R2 object storage.

3.2 We Never Train AI Models on Your Content

Your manuscripts are NEVER used to train our AI models or any third-party AI systems. We process your content solely to provide analysis and generate your requested outputs.

3.3 We Never Share Your Manuscripts

We will never sell, rent, or share your manuscript content with third parties, except:

• When you explicitly request it (e.g., downloading or exporting)
• When required by law (e.g., valid legal subpoena)

3.4 Third-Party AI Processing

We use OpenAI's API to generate analysis and content. According to OpenAI's Enterprise API policy:

• Your content is NOT used to train OpenAI's models
• Data is encrypted in transit and at rest
• OpenAI does not retain your data beyond the API request

3.5 Copyright Protection

You retain full ownership and copyright of your manuscripts. We claim no intellectual property rights to your content.

4. Data Storage and Retention

4.1 Storage Duration

Manuscripts are stored according to your subscription plan:

• Free: 30 days
• Pro: 1 year
• Enterprise: Unlimited
• Pay-Per-Analysis: 90 days

4.2 Data Deletion

After the storage period expires, your manuscripts and analyses are permanently deleted from our servers and cannot be recovered.

4.3 Account Deletion

If you delete your account:

• All manuscripts and analyses are permanently deleted within 30 days
• Personal information is deleted or anonymized
• Billing records are retained for tax and legal compliance (7 years)

5. Third-Party Services

We use the following trusted third-party services to operate our platform:

5.1 Payment Processing (Stripe)

• Processes all payments and stores payment method details
• We do NOT store credit card numbers on our servers
• Subject to Stripe's Privacy Policy

5.2 AI Processing (OpenAI)

• Processes manuscripts to generate analysis and content
• Does NOT train models on your content (Enterprise API agreement)
• Subject to OpenAI's Privacy Policy and API terms

5.3 Cloud Infrastructure (Cloudflare)

• Hosts our application (Cloudflare Workers)
• Stores manuscripts (Cloudflare R2 with encryption)
• Manages database (Cloudflare D1)
• Subject to Cloudflare's Privacy Policy

5.4 Analytics (Google Analytics)

• Tracks website usage and traffic sources
• Data is anonymized and aggregated
• You can opt out using browser extensions

6. Your Privacy Rights

6.1 Access and Download

You can access and download your manuscripts and analysis results at any time from your dashboard.

6.2 Update or Correct

You can update your account information from the billing dashboard.

6.3 Delete

You can delete individual manuscripts or your entire account at any time. Deleted data cannot be recovered.

6.4 Opt-Out of Marketing

You can unsubscribe from marketing emails using the "unsubscribe" link in any email. Transactional emails (analysis complete, billing) cannot be disabled.

6.5 GDPR Rights (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification (correction)
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

6.6 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information (we do NOT sell data)
• Right to deletion
• Right to non-discrimination for exercising privacy rights

To exercise any of these rights, email us at privacy@scarter4workmanuscripthub.com

7. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: HTTPS/TLS for data in transit, AES-256 for data at rest
• Authentication: Secure password hashing (bcrypt)
• Access Control: Role-based access control (RBAC)
• Infrastructure Security: Cloudflare DDoS protection and WAF
• Monitoring: Automated security monitoring and alerts
• Regular Backups: Automated database backups

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Our Service is hosted in the United States. If you access the Service from outside the U.S., your data may be transferred to and processed in the U.S., which may have different data protection laws than your country.

By using the Service, you consent to the transfer of your data to the United States.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email to your registered address

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Privacy Inquiries: privacy@scarter4workmanuscripthub.com
Data Protection Officer: dpo@scarter4workmanuscripthub.com
General Support: support@scarter4workmanuscripthub.com

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This Privacy Policy is designed to help you understand how we protect your manuscripts and personal information. Your trust is essential to us, and we are committed to safeguarding your privacy.